Lucid released its latest software update, version 1.2.6, last Friday but for an Air owner, things went very wrong. A few hours after the update started, they received a warning message that the car was unmanageable. After resolving the issue with Lucid Customer Care for about seven hours, no solution was found as of this writing.
Reported by Lucidinsider, the customer at the center of this story, Alex, shared his experience on the Lucidowners forum at 2:31 which sounds like a very depressing day. He said in the post that he left the car to complete the update and only realized that after dark enough outside there was a problem that he could see the warning message shown below.
The car screen shows in large bright red letters with a warning triangle “Software update failed to be able to drive”. At this point, the only way he could get into the cabin was to climb through the trunk so he did. He then called the customer care support line before finally contacting the OTA team.
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After a while the customer care team comes back and says that another update has been released for their car and this is to get started in the hope of a fix. Within an hour, Alex said the update was 0-24 percent complete before the same warning returned to the screen.
The electric sedan could be reversed by keeping it in the drive, although Alex did not take it on an experimental drive to find out if it would really work, the report said. He says he is now waiting for more information from customer care and hopes they will come up with a solution. Other commenters on the forum highlighted an important lesson, “Do not allow updates if you need your car for something important while traveling or the next day”. It’s not something we really have to consider too much because old-school vehicles have never had an update that could make them unusable. Another member of the forum rightly mentioned how important batches of updates are because they allow automakers to fix problems before they spread quickly.
We’ll keep an eye on this topic and specific vehicles for updates (not pun intended). Does this kind of thing bother you about buying an EV? Let us know in the comments below.